bets3 live Terms and Conditions

These terms and conditions ("Terms") apply to the bets3 live platform and all related services. By registering on the platform or using any service, you are considered to have automatically accepted these Terms. If you disagree with any part of the Terms, please refrain from using the service.

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1. Definitions and Scope

The key terms used in this document are defined below:

• "Platform" — The bets3 live website, mobile application and all related services.
• "Member" or "User" — Any person who has registered on the platform or is using the service.
• "Account" — A member's personal profile created through registration.
• "Bet" — Any wager placed on a casino game or sports event on the platform.
• "Balance" — The total current funds in a member's account.
• "Bonus Balance" — Funds awarded through promotions, which require specified conditions to be met before withdrawal.

These Terms apply to all services, bonuses, payment transactions and member activities on the bets3 live platform. The Terms have been drawn up in accordance with the laws and regulations of Bangladesh.

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2. Account Registration and Eligibility

2.1 Age Requirement

To open an account on bets3 live or take part in any gaming or betting activity, the user must be at least 21 (twenty-one) years of age. The platform may request supporting documents to verify age at any time. If the required documents are not provided, the platform reserves the right to suspend or close the account.

2.2 Single Account Policy

Each person may hold only one account. Operating multiple accounts under the same name, or attempting to run multiple accounts from the same device or network, is prohibited. If this rule is breached, all associated accounts will be closed and bonus balances will be forfeited.

2.3 Registration Information

At the time of registration, members must provide accurate and complete information, including: full name, active mobile number, email address and date of birth. Registering with false information may result in the account being cancelled at any time.

2.4 Verification Process

After registration is complete, bets3 live may request a copy of a national ID card or passport to verify identity. Account verification is required to increase withdrawal limits and to access special benefits such as birthday rewards.

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3. Account Security and Responsibility

It is each member's own responsibility to keep their username and password strictly confidential. Sharing login details with third parties or allowing others to use the account is prohibited. If unauthorised access to the account is suspected, the bets3 live support team must be notified immediately.

The member bears full responsibility for any loss or misuse resulting from sharing login details with others. bets3 live will not be liable for such losses.

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4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

The payment methods currently active on bets3 live are: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit amount is ৳500. There is no upper limit on deposits, though verification may apply for large amounts.

4.2 Withdrawal Methods and Limits

Withdrawals start from a minimum of ৳1,000. Withdrawals must be made through the same method used for the deposit. Withdrawals can be made via bKash, Nagad, Rocket, Upay and bank transfer. The withdrawal process is typically completed within 1 hour.

4.3 Transaction Verification

The platform completes automatic verification before processing all transactions. Accounts may be reviewed in the case of unusual transactions. The specified wagering conditions must be met before a bonus balance can be cashed out.

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5. Bonuses and Promotions

bets3 live runs various promotional offers for members. Each offer has its own rules, which are detailed on the relevant promotions page. The general bonus policy is described below:

5.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 adds ৳1,500 in bonus funds, giving a total balance of ৳2,500. Before withdrawing this bonus, wagering of ৳1,500 × 10 = ৳15,000 must be completed.

5.2 Bonus Usage Conditions

• After receiving a bonus, the wagering conditions must be met within the specified period.
• Bonus balance cannot be withdrawn directly — it can only be used for placing bets.
• Multiple bonuses may be active at the same time, but their respective conditions apply separately.
• If bonus funds are misused or an attempt is made to claim bonuses through multiple accounts, the associated accounts and bonuses will be cancelled.
• bets3 live reserves the right to change or cancel the conditions of specific promotions.

5.3 Cashback Policy

VIP members receive weekly cashback. This is a set percentage of the week's total net losses (total losses minus total winnings). Example: a Silver tier member with ৳20,000 in net losses in one week will receive ৳20,000 × 0.7% = ৳140 in cashback.

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6. Betting and Gaming Rules

The bets3 live platform offers various types of gaming services including slots, live casino and sports betting. The rules for each game can be found on its loading screen or in its information section.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If the network connection is lost while a game is in progress, the result of that round will be determined by the system.
• In Aviator or other crash games, bets cannot be changed after a round has started.
• The RTP (Return to Player) for each game is stated in that game's description.
• bets3 live reserves the right to change odds in sports betting; however, the odds at the time a bet is confirmed will apply.

For answers to general questions about game rules and betting, read the Frequently Asked Questions (FAQ) section.

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7. Prohibited Activities

Any of the following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Money laundering or using funds from illegal sources.
• Playing games using software bots, scripts or automated systems.
• Attempting to intrude into or find vulnerabilities in the platform's systems.
• Operating multiple accounts to take advantage of bonuses.
• Threatening, harassing or abusive behaviour towards other members.
• Using fraudulent payment methods or making false chargeback claims.
• Placing bets collectively with the intent to manipulate markets or prices.

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8. Technical Issues and Errors

If a game is interrupted mid-session due to a power outage, internet connection problem or device fault, the data for that round is stored on the server and the result is displayed upon reconnection. If the result remains uncertain for any reason, the bet will be cancelled and the wagered amount will be returned to the member's account.

If incorrect odds or payouts are displayed due to a software error, bets3 live reserves the right to correct or void that result. For issues related to technical errors, please contact support immediately.

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9. Responsible Gaming

bets3 live believes that gaming is entertainment — not a source of income. Members are advised to play within their means. All gaming and betting activities are for ages 21+.

To protect themselves from excessive play, members may request deposit limits, a temporary break or permanent self-exclusion. Detailed guidance and support information on these options is available on the Responsible Gaming page.

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10. Privacy and Data

The complete policy on the collection, storage and use of members' personal information is described in detail in our Privacy Policy. In summary:

• Member information is used for service improvement and verification purposes.
• Information is not sold to third parties.
• Information may be provided to relevant authorities where required by law.
• All data transmission is secured through SSL encryption.

Information on the platform's cookie policy and requests to delete data can also be found in the Privacy Policy.

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11. Service Changes and Termination

bets3 live reserves the right to partially or fully modify the service, carry out maintenance breaks or add new features at any time. The platform may be temporarily unavailable during scheduled maintenance, though advance notice will be given where possible.

If a member's account is closed, their valid balance (excluding bonus balance) will be returned, unless the account was closed due to fraud or prohibited activities.

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12. Dispute Resolution

If a dispute arises over a transaction or game result, the member must first contact the bets3 live support team via 24/7 live chat or email. When raising a complaint, the relevant round ID, date and time must be provided.

If the matter is not resolved after the support team's initial review, it will be escalated to a senior team. As all transaction logs are retained, a fair investigation is possible.

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13. Amendment of Terms

bets3 live reserves the right to partially or fully amend these Terms at any time. For significant changes, members will be notified via their registered email or through a notice on the platform.

Continued use of the platform after amended Terms are published will be considered acceptance of the new Terms. You are therefore encouraged to visit this page regularly.

To learn general information, history and values about bets3 live, read the About Us page.

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14. Contact

For any questions or comments regarding these Terms, please contact the bets3 live support team:

• Live Chat — always available at the bottom right of the platform
• Email: [email protected]

The support team is available in both Bengali and English, seven days a week, 24 hours a day.