bets3 live Privacy Policy

This Privacy Policy ("Policy") applies to the bets3 live platform and explains what information is collected about you when you visit our website, create an account, or use our services, and how that information is processed.

By using bets3 live services, you consent to the data collection and processing practices described in this Policy. Please read the full document carefully to understand this Policy. To learn about the general terms governing our services, visit the Terms and Conditions page.

When you register on the bets3 live platform or use our services, we may collect the following types of information:

1.1 Information Collected Directly from You

• Full name and date of birth (for age verification — no account may be created for anyone under 21)
• Email address and mobile number
• Residential address
• National ID card or passport details (where identity verification is required)
• Preferred language and communication method

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Pages visited on the site and time spent on each
• Information obtained through cookies and similar tracking technologies
• Transaction history and gaming activity data

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may verify limited information through trusted third-party services. This information is used solely for security reasons.

Collected information is used only for specific and legitimate purposes. bets3 live processes your information for the following reasons:

• To create and manage your account
• To process financial transactions — to complete deposits and withdrawals smoothly
• To provide customer support — resolving issues via 24/7 live chat and email
• To prevent fraud, money laundering, and illegal activity
• To comply with applicable laws and regulations
• To improve service quality and deliver a personalised experience
• To send promotional messages — but only if you have given consent
• To ensure responsible gaming and identify potentially problematic behaviour

bets3 live uses industry-standard technical and organisational measures to keep your personal information secure. Every data transmission is handled through SSL (Secure Socket Layer) encryption.

3.1 Technical Security Measures

• All data transfers via SSL/TLS encryption
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Encrypted storage of sensitive information
• Restricted access controls — only authorised staff can access the information they need

3.2 Data Retention Period

Your information may be retained while your account is active and for a set period after account closure to meet applicable legal obligations. Financial transaction records are kept for the required period in accordance with anti-money laundering regulations.

3.3 Response to a Data Breach

If a security breach occurs that poses a risk to your information, we will notify you as quickly as possible and take the necessary remedial steps.

bets3 live may share your information with third parties in certain circumstances. However, such sharing is always limited and purpose-specific.

4.1 Service Provider Partners

Limited information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management. These partners are bound by confidentiality agreements and may use the information only for the designated purpose.

4.2 Legal Obligations

We may be required to provide information to comply with court orders, lawful requests from government authorities, or applicable legal obligations.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. You will be notified in advance in such cases.

bets3 live uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve the functionality of the website.

5.1 Types of Cookies

• Essential cookies: Required to maintain login status and session security
• Functionality cookies: Used to remember your preferences and language settings
• Analytics cookies: Collect data to understand site usage patterns and make improvements
• Security cookies: Help prevent fraud and unauthorised access

5.2 Cookie Controls

You can choose not to accept cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important features of the site to stop working correctly.

As a bets3 live member, you have certain rights over your personal information. Contact our support team to exercise these rights.

6.1 Right to Access Your Information

You may request to know what information we hold about you. After verification, a summary of your information will be provided within a set timeframe.

6.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you may request a correction. Most information can be updated directly from your account settings.

6.3 Right to Delete Your Information

In certain circumstances you may request deletion of your personal information. However, information related to legal obligations or ongoing financial transactions may not be possible to delete immediately.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. However, essential account-related messages (transaction confirmations, security alerts) cannot be turned off.

To learn more about responsible gaming advice and managing your own account, visit our Responsible Gaming page.

bets3 live services are strictly for persons aged 21 and above. We do not knowingly collect information from anyone under 21.

Age is verified at the time of registration. If an account belonging to a minor is identified, it will be closed immediately and the associated information will be deleted. If you believe a minor is using our services, please notify our support team.

Your information is primarily stored on servers in Bangladesh. However, in some cases, information may be processed in other countries due to the operations of our service provider partners. In such cases, we ensure that the protection of your information meets the standards set out in this Policy.

For international transfers, appropriate contractual safeguards are put in place to maintain the security of your information.

bets3 live may review and update this Privacy Policy from time to time. For any significant changes, we will:

• Post the new update date on this page
• Send a notification to your registered email where necessary
• Draw your attention to the revised Policy at your first login after the change

Continuing to use the service after any changes will be taken to mean that you have accepted the new Policy. We recommend checking this page regularly to stay up to date with the latest Policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our team provides support in both Bengali and English.

How to Contact Us

• Live Chat: Speak to us directly using the live chat feature on the website — available 24/7
• Email: [email protected]

We will respond within a reasonable time after receiving your data protection request. Additional information may be requested for complex cases.

For answers to more general questions about our services, visit the FAQ section, which contains detailed answers on a range of topics.